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Voith OnCall.Video offers remote expert support and special packages to help industry face globally challenging times

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Voith OnCall.Video offers remote expert support and special packages to help industry face globally challenging times

June 25, 2020 - 15:00

SAO PAULO, June 25, 2020 (Press Release) -The profound changes that the world is undergoing in recent months have affected various areas, including industry environments. Regarded as essential in most countries, industrial companies have not shut down their operations; rather they are seizing the opportunity to reinvent themselves on all possible fronts.

The pandemic has undoubtedly affected the ecosystem in which industries operate. In particular, companies have cut down on business travel and technical visits to industrial plants not only due to mobility restrictions, but also to adhere to social distancing requirements.

Despite these changes in society as a whole, the need for ongoing equipment maintenance persists in industrial companies. In this context, Voith is launching OnCall.Video, its new digital remote support tool that will allow companies to access Voith experts through high-quality audiovisual communication systems.

OnCall. Video will enable Voith experts to provide remote support and real-time data analyses – no matter where your plant and staff are. Tablets, cell phones and smart data glasses will enable operators to keep their hands free while implementing the procedures passed on through voice commands with excellent audio quality thanks to active noise cancellation features.

Plant teams will also be able to interact with Voith experts through high-resolution screens.

Developed for industrial environments, OnCall.Video accessories are compatible with Personal Protective Equipment (PPE), as well as resistant to water and dust.

By choosing Voith's OnCall.Video offering, companies benefit in multiple ways, including:

- Quick access to Voith expert teams

- Assisted reality

- Content sharing

- Minimized machine downtime

- Productivity increases

Another feature of OnCall.Video is its unique data transmission system. The remote video support system will enable safe information sharing, while also allowing users to take high-resolution pictures and use the system even under slow broadband connections.

As a result, OnCall.Video will help companies reduce travel costs by dispensing with the need for sending expert teams to the field for physical inspections.

Considering the current global situation, Voith is offering two OnCall.Video packages: the OnCall.Video Support Package , which customers can subscribe to for a specified period and unsubscribe at any time; and the standard OnCall.Video contract with annual subscription and the option to extend it to a Support Agreement , which offers guaranteed response time.

The ultimate partner of industrial companies, technology is now more important than ever in these challenging times for society.

To find out more about Voith’s OnCall.Video remote support system, feel free to contact us at

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & auto-motive. Founded in 1867, the company today has more than 19,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the large family-owned companies in Europe.

The Group Division Voith Paper is part of the Voith Group. As the full-line supplier to the paper industry, it provides the largest range of technologies, services, components and products on the market and offers paper manufacturers solutions from one single source. The company’s continuous stream of innovations takes papermaking to the next level and facilitates resource-conserving production. With its Servolution concept, Voith offers its customers tailored service solutions for all sections of the production process. Voith Papermaking 4.0 ensures that equipment is optimally connected, while the secure use of generated data enables paper manufacturers to improve plant availability and efficiency.