LUCCA, ITALY, Feb. 8, 2016 (Press Release) -The professionalism of A.Celli Paper’s Customer Service department has allowed the two rewinders at Interstate Paper Industries in Egypt (Indevco Group) to attain high performance levels.
The relationship between A.Celli Paper and the Paper Making Division of the international Indevco Group consolidates one success story after another. The upgrade interventions on their North African tissue plants have been completed. Thanks to the technical competence and the logistic-organizational skills of the A.Celli Paper staff, not only was the rewinder in Lebanon, at Unipak Tissue Mill, brought to new performance heights in October of last year, but also the two rewinders in Egypt, at Interstate Paper Industries, upgraded in November, attained new production levels.
A team from A.Celli Paper’s Customer Service department, in collaboration with the mill’s specialized personnel, replaced the two cutting units, updated the drive, the PLC system and mechanical transmission of the two rewinders, completing the intervention in just six days of machine downtime per plant. And so even the last two of the three machine interventions for the Indevco Group were accomplished with excellent results: once again with a minimum amount of production stoppage, zero complications and no delays! The customer was very pleased with the quality of the cut, the safety of the process, the ease of setting and precision of the new slitting system.
“The detailed attention to procedures shown by the A.Celli team at the paper mill and the company’s prompt availability to meet our needs and demands has made it possible to reduce the impact of machine downtime to a minimum during this intervention, and guaranteed the necessary increment in performance on these two rewinders. This confirms the optimal choice of a partner renowned and respected worldwide with whom, at every step, we consolidate an important relationship begun several years ago. These excellent results are of paramount importance to us because we are planning other initiatives aimed at enhancing the performance of our production systems, and knowing that we are not alone is reassuring”, stated Interstate’s Project Manager, expressing all his satisfaction and confirming his company’s trust in the supplier chosen. The experience was even more enriching thanks to the great spirit of collaboration that the A.Celli team and the customer’s maintenance team shared.
This is just the latest success story that confirms to what extent A.Celli Paper’s Customer Service department represents a strong and strategic part of the company that takes an active part in the objective of meeting every customer’s needs with a constant view towards technological excellence, even in the case of optimizing existing production lines.