JACKSONVILLE, FL, March 12, 2014 (Press Release) -Continuing a tradition that began in 2004, Rayonier Performance Fibers, LLC presented its Export Carrier of the Year Award today to APL Limited at the international ocean carrier's Denver Customer Service Center in Colorado. Attendees included Steven Johnston, Rayonier Senior Director, Supply Chain; Gail Krupski, APL Director, Customer Service Center; and other representatives of both companies. The award was created to recognize export carriers for providing superior service and thereby helping Rayonier deliver excellent service to its customers in approximately 20 countries.
The selection of Export Carrier of the Year involves a scorecard process that evaluates Rayonier's export partners in several categories. On time delivery (OTD) and customer service constitute nearly half the total score. APL Limited's OTD for 2013 was 12% higher than the nearest challenger, and Rayonier Sourcing Manager-Logistics Andy Morelli described APL's customer service team dedicated to Rayonier's account as "one of the best the Rayonier team deals with on a day-to-day basis." He added, "They are extremely receptive to our requests and needs and that allows us to deliver the professional logistics management our customers expect. APL's equipment availability is never an issue, which is important for loading at the warehouses and increases our efficiency."
Joe Donlin, APL Senior Director of Area Sales, said, "APL is very pleased to receive the Rayonier Export Carrier of the Year award as it shows we have met an important client's expectations fully. Whether it's fast turnaround on a rate request or a specific shipping requirement, APL account manager Laura Lea Wilkerson and the sales and marketing team have been exemplary in responding to Rayonier's needs. This award is testament to APL's commitment to providing a positive customer experience."
With 60% to 70% of its performance fibers product shipped abroad by ocean, Rayonier, like other U.S. exporters, relies heavily on global transportation providers. The company is proud to continue its tradition of promoting service standards throughout the industry by recognizing outstanding carriers like APL Limited with its Export Carrier of the Year Award.
Rayonier is a leading international forest products company with three core businesses: Forest Resources, Real Estate and Performance Fibers. The company owns, leases or manages 2.6 million acres of timber and land in the United States and New Zealand. The company's holdings include approximately 200,000 acres with residential and commercial development potential along the Interstate 95 corridor between Savannah, Ga., and Daytona Beach, Fla. Its Performance Fibers business is one of the world's leading producers of high-value specialty cellulose fibers, which are used in products such as filters, pharmaceuticals and LCD screens. Approximately 50 percent of the company's sales are outside the U.S. to customers in approximately 20 countries. Rayonier is structured as a real estate investment trust. More information is available at www.rayonier.com. For further information, please contact Russell Schweiss, Director of Corporate Communications, at phone number 904.357.9158 or email Russell.Schweiss@rayonier.com.
APL is a global container shipping business offering more than 80 weekly services and more than 500 calls at more than 140 ports worldwide. It combines world-class intermodal operations with leading-edge IT and e-commerce. APL is a unit of Singapore-based Neptune Orient Lines (NOL), a global shipping and logistics company. More information is available at www.apl.com. For further information, please contact Clarence Au at phone number +65 63715180, email Kheng_Sheng_Au@nol.com.sg or David Wong at phone number +65 63715022, email David_Wong@nol.com.sg.