In order to meet the requirements and recommendations of ISO 9001:2015, PDV developed action plans with a view to improving organisation within the company and fostering trust from clients and suppliers. With certain requirements of ISO 9001:2015 already being met under ISO 14001, it was easier to incorporate any new developments into the quality management system. Greater involvement from staff across various different teams also simplified the process.
Adeline Colin, PDV's Quality and Environmental Management Coordinator, explains: "Elements such as the ideas of context, clients and suppliers, and risk were already part of our quality management system. These elements have been fine-tuned and worked into our system. In terms of change management, our clients in the pharmaceutical industry have particularly high demands with regard to risk assessment and monitoring changes which could affect product quality. We have learned a lot from this experience over the years, and as a result, we have been able to develop a change management process".
The new 2015 revision of ISO 14001 focuses on the whole life cycle of a product or service, and includes purchasing and supplier assessment requirements.
Regarding ISO 14001, the standard encourages companies to improve their environmental practices and make them more sustainable. PDV is extremely committed to its sustainable development policy, which aims to reduce the impact the site has on the environment. Each year, an environmental management plan is established for the site and various projects are set up with the aim of reflecting on important environmental issues such as reducing air pollution, water pollution, and the amount of waste generated.
Over the last 12 years, more than 3 million euros have been invested in new, more eco-friendly equipment and practices to reduce the site's water and energy consumption. These have led to a vast improvement in the site's environmental performance: 38% decrease in the amount of water used per tonne of paper manufactured, 10% decrease in the amount of energy and steam used per tonne of paper manufactured, 30% decrease in the amount of sludge produced per tonne of paper manufactured, more than 90% of waste recycled. The last significant investment to date was the biomass boiler which was brought into operation in June 2014.